Orders packaging
We believe that the control, packaging, transportation, and delivery of the items you order are among the most critical aspects of meeting your expectations.
To ensure this, we follow a meticulous process consisting of 10 successive handling steps, without compromising on the time invested or the materials used.
After extensive testing to ensure reliability and responsiveness, we have chosen a single carrier to whom we entrust all our shipments. This carrier delivers your packages directly to your home, a pickup point, or a locker—anywhere in the world—while providing tracking for every step of the delivery process.
1 - The rigorous inspection of each product.
We take great pride in ensuring the impeccable quality of every product. Each item is carefully inspected upon arrival at our warehouse and rechecked before shipping.
This thorough process ensures that any non-compliant or damaged product is excluded, so you receive an item that perfectly matches the one you selected from the photos in our online store.
2 - The individual packaging of each item.
Each item is meticulously wrapped in delicately scented tissue paper infused with a Portuguese fragrance. This initial step protects the item from dust while ensuring a delightful unboxing experience. For fragile parts, we provide enhanced protection by creating a "cushion" of paper that carefully encases these areas.
Next, the entire item is wrapped in bubble wrap, with the bubbles facing inward for optimal protection.
We apply 4 to 5 layers for optimal protection, and, if necessary, delicate parts are further secured with an additional bubble wrap "cushion."
We use a bubble wrap film easily identified by its green color, made from 50% recycled materials and fully recyclable, in line with our eco-friendly commitment
3- Precise boxing of the item.
To ensure easy handling and optimal safety, we select appropriately sized boxes weighing a maximum of 4-5 kg (9 to 11 pounds). This lightweight approach facilitates transport and allows for potential locker delivery. If your order exceeds 4-5 kg (9 to 11 pounds), we will ship it in two or more boxes.
We only use new double or triple-walled boxes, manufactured in Europe, made from a minimum of 70% recycled cardboard, and fully recyclable to support the circular economy.
The interior of the box is prepared with a layer of at least 3 cm of cushioning particles to protect the items from external shocks. The items are then separated by corrugated cardboard sheets, providing additional cushioning.
We only use cushioning particles made from starch, which naturally decompose quickly without leaving any toxic waste.
Finally, each side of the box is reinforced with a minimum thickness of 3 cm of "chips" and corrugated cardboard, ensuring perfect shock protection.
5 - Securing with an airtight closure.
To finalize the packaging, the box is carefully sealed with plastic adhesive tape indicating the fragility of its contents.
Although we prioritize recycled materials, we make an exception for this tape to ensure a strong and reliable closure. However, the plastic adhesive tape we use is recyclable, in line with our environmental commitment.
The tape placed along all the edges of the box not only contributes to the protection of your order but also serves as a security measure. If the tape is intact and undamaged, it means that your package has not been opened.
What our customers say about the delivery.
★★★★★ Nadine S. ✓ Verified buyer
it was perfect the shipping was so quick i was amazed and i live in Hawaii !! the product was wrapped so well it arrived in perfect condition
★★★★★ Elisabeth H. ✓ Verified buyer
It arrived in great condition and in a timely manner
★★★★★ Anne C. ✓ Verified buyer
The shipment was timely, the packaging very secure and the ordering process quick and easy
★★★★★ Evangelina S. ✓ Verified buyer
the order was fulfilled very quickly, was promptly shipped, arrived safely, earlier than expected
★★★★★ Stephanie C. ✓ Verified buyer
The vase I purchased is absolutely beautiful, it was packaged with care and I received it just in a couple of days.