FAQ
Items & Orders
How can I get more information about an item?
We prioritize utmost attention in providing accurate descriptions of the products we offer for sale. Additionally, we strive to showcase a comprehensive range of pictures and displays to ensure you have access to the most precise information. However, if you have a question, do not hesitate to contact us, we will answer asap.
How do I know if an item is available?
Luisa-paixao.com strives to make your shopping experience hassle-free! When the "Add to cart" button is active and functional, the item you have selected is in stock and can be delivered immediately.
However, if the button is replaced by the message "Product unavailable," it implies that the item is currently out of stock and is being rescheduled. In such a scenario, if you want to receive updates regarding its availability, please feel free to leave us a message, and we will be delighted to keep you informed.
What is the VAT applied to my order?
Strong Existence Lda, the company responsible for managing and publishing luisa-paixao.com, is headquartered in Portugal.
We comply with the European legislation by applying VAT rates that are valid in the country where the recipient of the order is situated.
For deliveries outside the European Union, prices are displayed exclusive of VAT and may be subject to customs duties and local taxes based on the destination country's regulations.
How do I know if my order is registered?
Once you confirm your order, a confirmation receipt will be promptly sent to you via email. However, if there is an error in your email address, it may impede the successful dispatch of your shipment. To ensure that your order has been duly processed, kindly check the status of your order by clicking on your account.
Payment
Is the Luisa-paixao.com website secure?
Our website utilizes the secure https protocol, which is accompanied by an authentication certificate issued by a reputable third-party authority. This protocol ensures that all data transmitted through the website is secure, confidential, and protected against tampering.
What payment methods can I use?
At Luisa-paixao.com, you can make secure payments using your Visa, Mastercard, or Maestro card. Additionally, we accept payments through PayPal.
If these payment methods are unavailable, we also offer bank transfers. In such a situation, kindly contact us, and we will reserve your items until you are ready to make the payment.
Can I pay online safely?
To safeguard your data and prevent any potential misuse, we require you to input specific details of your card, including the card number, expiry date, and cryptogram.
Once entered, a series of authorization checks are conducted to deter any form of abuse or fraud. All information is securely transmitted in an encrypted format, and no sensitive data is transmitted in plain text over the network.
Strong Existence Lda, the publisher of the Luisa-paixao.com website, does not store any payment method details on its servers.
Delivery
In which countries can I be delivered ?
We provide regular delivery services to all European Union countries.
Austria - Belgium - Bulgaria - Croatia - Cyprus - Czech Republic - Denmark - Estonia - Finland - France - Germany - Greece - Hungary - Ireland - Italy - Latvia - Lithuania - Luxembourg - Malta - Netherlands - Poland - Portugal - Romania - Spain - Sweden + Switzerland - Lichtenstein - Norway
To have your order delivered to any of these countries, please use our website www.luisa-paixao.com
We provide regular delivery services to the USA and Canada. To have your order delivered to any of these countries, please use our website www.luisa-paixao.us
We provide regular delivery services to UK. To have your order delivered to UK, please use our website www.luisa-paixao.uk
If you are in a country that is not on this list, do not hesitate to send us a message, we can organize a specific delivery.
Do I have to pay extra taxes?
Strong Existence Lda, the publisher and manager of the Luisa-paixao.com website, is based in Portugal. If your delivery address is within the European Union, there will be no additional charges for customs duties or local taxes.
What is the cost of delivery?
The cost of shipping your order is determined by two factors: the destination country and the type of delivery service selected, whether standard or express. When you confirm your order, the shipping costs will be automatically calculated and added to your shopping cart.
Which company will deliver my parcel?
In order to ensure high-quality service, security, and prompt delivery, we use UPS for all of our deliveries. We do not outsource our deliveries to other companies. UPS collects the packages daily from our warehouse, transports them, and delivers them directly to your doorstep.
How do I track my package?
Depending on your preference, you will receive email or SMS notifications at every stage of your package's journey. You can also track the status of your package by logging into your account on our website or on the UPS website.
Product returns
How to exchange or return an item?
If you wish to return an item or your entire order, please contact us via email within 30 days of delivery, and we will provide you with instructions on how to proceed. You can find our contact details here
What are the requirements for receiving a refund?
If you are not satisfied with your order, you can return it to us within 30 days for a refund without any questions asked. You can find all the details about our return policy in our general terms and conditions of sale or on our page specifically dedicated to refunds.
How will I receive my refund?
Once we receive and verify your returned package, we will initiate the refund process using the same payment method you used for your initial order (either your credit card or your PayPal account), and we will notify you by email once the transaction has been completed.